Public
This four-day instructor-led course provides
students with knowledge and skills to
install and configure System Center
Service Manager. The course focuses on
implementing, configuring and integrating
Service Manager with other System
Center products. It also focuses on how IT
processes such as the Microsoft Operations
Framework (MOF) and IT Infrastructure
Library (ITIL) can be implemented side-byside
with Service Manager.
Objectifs
This course is intended for IT Professionals
who have at least one year of experience
with IT processes or one or more System
Center products (Operations Manager,
Configuration Manager).
Additionally, this course is intended for
administrators who are responsible for
configuring and managing a System Center
Service Manager implementation. They have
one to three years of experience supporting
a service desk. Furthermore, this course
is also intended for IT Operations people
who implement IT processes and want to
understand how Service Manager works
from a technical perspective.
Prérequis
After completing this course, students will
be able to implement and configure Service
Manager in the enterprise environment
