Menu

FORMATIONS / INFORMATIQUE / MICROSOFT / System Center

MS-50217  PLANNING, DEPLOYING AND MANAGING SYSTEM CENTER SERVICE MANAGER 2010 - EN |  5 jours


01/. ITIL/MOF Overview

02/. Change Management

03/. Configuration Management

04/. Service Desk

05/. Incident Management

06/. Problem Management

07/. Reviews and Reports

08/. Organizational Analysis

09/. Planning and Architecture Design

10/. Deploying Service Manager



11/. Configuration Management and Connectors

12/. Service Manager Management Packs

13/. User Roles and Functions

14/. Using System Center Service Manager

15/. Data Warehouse and Reporting

16/. Self Service Portal

17/. Maintaining Service Manager

18/. Extending Service Manager

19/. Troubleshooting Service Manager



Public
This four-day instructor-led course provides students with knowledge and skills to install and configure System Center Service Manager. The course focuses on implementing, configuring and integrating Service Manager with other System Center products. It also focuses on how IT processes such as the Microsoft Operations Framework (MOF) and IT Infrastructure Library (ITIL) can be implemented side-byside with Service Manager.

Objectifs
This course is intended for IT Professionals who have at least one year of experience with IT processes or one or more System Center products (Operations Manager, Configuration Manager). Additionally, this course is intended for administrators who are responsible for configuring and managing a System Center Service Manager implementation. They have one to three years of experience supporting a service desk. Furthermore, this course is also intended for IT Operations people who implement IT processes and want to understand how Service Manager works from a technical perspective.

Prérequis
After completing this course, students will be able to implement and configure Service Manager in the enterprise environment

Moyens pédagogiques
1 ordinateur et 1 support de cours par personne + 1 vidéoprojecteur. Évaluation par écrit en fin de cours et attestation de stage délivrée en fin de formation.

VOS DATES DE FORMATION